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This Refund Policy applies to all digital product purchases made on Valtara Markets. Because our products are digital and delivered instantly, we have specific rules regarding refunds.
1. Overview
We want you to be satisfied with your purchases. Since digital products cannot be "returned" once downloaded, we carefully review each refund request.
2. When Refunds Are Issued
You may be eligible for a full refund in the following situations:
2.1 Product Not Delivered
If your payment was successful but the download link did not work or was not delivered within 24 hours, you will receive a full refund.
2.2 Product Significantly Different
If the product is materially different from its description (e.g., wrong format, missing files, corrupted), a full refund will be issued after verification.
2.3 Duplicate Payment
If you accidentally paid twice for the same order, the duplicate amount will be fully refunded.
2.4 Order Rejected
If your order was placed but rejected due to product unavailability, a full refund will be issued.
3. When Refunds Are NOT Issued
3.1 Product Already Downloaded
Once you have downloaded the digital file, refunds are generally not possible. Exceptions apply only for corrupted or non-functional files.
3.2 Change of Mind
Refunds are not issued simply because you changed your mind after purchase.
3.3 Wrong Product Purchase
Please verify product details before buying. We do not refund for accidental purchases of the correct product.
3.4 Post-Download Complaints
Complaints about product quality or content made after download and 7 days of purchase are not eligible.
3.5 Buyer Misuse
If you violated our Terms of Service, no refund will be issued.
4. How to Request a Refund
- Email us at support@valtaramarkets.in
- Include your Order Code (e.g., ORD-20260101-ABC123)
- Attach proof of payment (screenshot or transaction ID)
- Explain the reason for your refund request
- Our team will respond within 48–72 hours
5. Refund Processing Time
| Stage | Time |
|---|---|
| Request Review | 48–72 hours |
| Approval Decision | 1–2 business days |
| Refund to Original Payment Method | 5–7 business days |
6. Seller Refunds
If a seller refunds a buyer, the platform commission for that sale is also refunded. Sellers cannot deny legitimate refunds under this policy.
7. Disputes
If you disagree with our refund decision:
- Reply to our email with additional details
- Our team will re-review within 3 business days
- Final decision will be communicated in writing
8. Contact for Refunds
Refund-related inquiries:
Email: refunds@valtaramarkets.in
WhatsApp: +91 92261 17608